Benefits of TIX

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BENEFITS - HOW TIX CAN BENEFIT YOU

iMonkey can benefit you with it's professional processes in conjuction with TIX. That combination enables us to provide the following services:

20 Minute service response time

Submit a service ticket on-line or via the telephone and expect a response from an Associate within 20 minutes. The automated processing and dispatching in TIX route service in real-time, all the time.

Unparalleled customer service

Our rigorous customer service training will have you wondering why all IT service companies aren't as courteous as iMonkey.

A commitment to excellence

TIX is equipped with a rating system that completes the feedback loop. This is the single greatest control that is being returned to the client, and the one that forces Associates to work to a level of excellence in customer service that cannot be matched.

Full on-line accountability

Utilizing technology to produce desired results, and implementing policies that are enforced rigorously we deliver an unparalleled level of customer service. The result is what we consider to be the next generation of accountability in a connected world.

A conscience

Doing the "right thing" has never been such an elusive trait in IT services. Because of the conscience that has been lost by our competitors, iMonkey has indoctrinated its Associates with one through training on what doing the "right thing" is.

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October 16, 2006
iMonkey Online launches TIX beta

April 18, 2005
iMonkeyIT partners with Juniper Networks

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