Questions:
1. What makes iMonkey better?
2. What is TIX?
3. How can you maintain a 20 minute
service time?
4. How much does it cost to register?
5. How do we learn to use TIX?
6. Can you support me remotely?
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Answers:
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1. What makes iMonkey better?
An unwavering dedication to Customer Service unlike anything you've ever come across with an IT services company. Our revolutionary online system TIX (Ticket Information eXchange) gives you full control of your IT services. Always know what's going on, and what work is being performed. Submit individual ratings on our Technical Associates and have the ability to challenge billing at the click of a mouse.
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2. What is TIX?
TIX (Ticket Information eXchange)
is our fully automated online dispatch system. At it's most basic level, TIX allows clients to
create service request tickets which are then dispatched depending on your selections from the wizard.
The ticket is then routed appropriately and the iMonkey service cycle begins. For a full overview click here.
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3. How can you maintain a 20 minute
service time?
TIX (Ticket Information eXchange) is our fully automated system to get the right people responding to your request in a timely fashion. The business world is becoming more and more connected and
iMonkey has brought this connectivity to the next level. Utilizing online and wireless technologies, we've created a system which enables us to sustain a 20 minute service response time, which is unparalleled in the IT industry.
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4. How much does it cost to register?
Nothing! There are no costs to register for iMonkey and TIX. Simply have two business references and register now.
or, contact us and we'll register for you.
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5. How do we learn to use TIX?
We’ve designed the TIX process with our client’s time constraints in mind. The user friendly
TIX Wizard will guide you through the simple steps. Alternatively, contact us and an Associate will be in touch with you within minutes to show you how to navigate TIX.
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6. Can you support me remotely?
ABSOLUTLY, YES!!! iMonkey has an integrated online help system, and real-time desktop support is only a mouse click away. Simply visit our
Online Help portal, enter your name, and you’ll immediately receive real-time support.
note: create a support ticket to notify the system initially.
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